Refund & Returns Policy
Thank you for choosing to shop at ANP Metals. We strive to ensure your complete satisfaction with your purchase. In the event that you are not entirely satisfied, we have established a comprehensive return and refund policy to facilitate a seamless process.
Change of Mind Returns
If you have a change of mind about your purchase, we are pleased to offer a refund or exchange within [14 days] from the date of purchase. To be eligible, the item must be in its original condition, including packaging, tags, and labels, and you must provide proof of purchase.
Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please contact our customer service team immediately. We will work diligently to address the issue as soon as possible. Depending on the circumstances, we may offer a refund, exchange, or repair of the item.
Many of our products are accompanied by a manufacturer’s warranty. If your item is covered by such a warranty, please review the specific terms and conditions outlined by the manufacturer. We will assist you in processing any warranty claims by providing the necessary documentation or liaising with the manufacturer on your behalf.
To initiate a return, kindly follow these steps:
- Contact our customer service team to notify them of your return request.
- Securely package the item, including all original accessories, manuals, and packaging materials.
- Include a copy of the original receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
Please note that you are responsible for the shipping costs associated with the return, unless the item is deemed faulty or damaged. For your peace of mind, we recommend using a trackable shipping method to ensure the safe delivery of the returned item.
Upon receiving and verifying the condition of the returned item, we will process your refund. The refund will be credited to your original payment method within  business days. Please be aware that shipping costs are non-refundable, and any applicable return shipping fees will be deducted from your refund.
If you have any questions or require further assistance regarding our return and refund policy, please don’t hesitate to reach out to our customer service team:
- Email: email@example.com
- Phone: 03 97209333
- Mail: ANP Metals P/L, 3/368 Bayswater Road, Bayswater North, VIC 3153
We are here to help and ensure your shopping experience with us is a positive one.
Thank you for choosing ANP Metals.